✂ Updated No-Show & Late Cancellation Policy

At The Lounge Salon, we deeply value the time and commitment of both our clients and our team. As a small business, every appointment matters – not just for our schedule, but for our livelihood. 

When clients cancel late or don’t show up, it impacts more than just the day – it can affect the sustainability of our salon

All colour bookings require a 50% deposit to secure your appointment. This deposit is non-refundable if you cancel within 24 hours or fail to attend your appointment (no-show).

NO SHOW POLICY: If a client no-shows, they are required to pay the No Show Fee upfront, to secure any future appointments.  The No Show Fee is equal to the full value of the missed appointment.

CANCELLATION WITH MORE THAN 24 HOURS NOTICE: As this gives us ample time to book another client in to the cancelled appointment, no fee applies. 

CANCELLATION WITH LESS THAN 24 HOURS NOTICE:  To secure any future appointments, the client will need to pay the Cancellation Fee upfront, which is equal to half the value of the cancelled appointment..

This is not a decision we take lightly.  We absolutely understand that life happens, and we always aim to be understanding and flexible. However, we ask for your respect and consideration – your reliability truly makes a difference in helping our small business continue to grow and serve you with love and care.

Thank you for your support and for being part of our community ❤️